Terms and Conditions at Cosmo Casino
These Terms and Conditions constitute a legally binding agreement between you, the Player, and us, the Casino. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these terms, our Privacy Policy, and any other rules or policies applicable to promotions, bonuses, and special offers that may be available on the website from time to time. If you do not agree with any part of these terms, you must not use our services.
It is your responsibility to review these terms periodically. We reserve the right to amend these Terms and Conditions at any time.
1. General Terms
1.1. The Agreement
These Terms and Conditions (âTermsâ, âAgreementâ) govern your use of any products, software, and websites offered by Cosmo Casino (âCasinoâ, âWeâ, âUsâ, âOurâ). By creating an account, you enter into a binding contract with us.
1.2. Revisions to Terms
We reserve the right to revise or remove any part of these Terms at our sole discretion. While we may inform players of significant changes via email, it is your responsibility to check this page periodically. Your continued use of our services following any amendments constitutes your binding acceptance of such changes.
1.3. Jurisdiction and Legality
The Player accepts sole responsibility for their gaming activity at the casino, including determining the legality of online gambling in their country or jurisdiction of residence. The availability of our services does not constitute an offer or invitation by us to use the services in any jurisdiction in which such use is illegal. We shall not be liable for any breach of local, national, state, or other laws that may occur as a result of your gaming activity.
1.4. Language Priority
These Terms are drafted in English. Any translations into other languages are provided as a service and in good faith. In the event of any ambiguity or discrepancy between the English version and a translation, the English version shall always prevail.
2. Player Account Management
2.1. Registration
To use our services, you must open an account. All information supplied upon registration must be accurate, complete, and not misleading in all respects. This includes your legal name, date of birth, country of residence, and valid contact details, including an email address and phone number.
2.2. Accuracy of Information
You are responsible for keeping your registration details up to date. You must notify our Support Centre of any changes to your personal or contact information. Failure to do so may result in your account being suspended or transactions being declined.
2.3. Single Account Policy
Players may only open and operate a single account. Should we identify any player with more than one account, we reserve the right to suspend these accounts, consolidate the balances, and/or confiscate any winnings associated with multiple accounts or bonus abuse.
2.4. Confidentiality and Security
Upon registration, you will choose a password. You are solely and entirely responsible for maintaining the confidentiality of your account login details (username and password). Any actions carried out through your account will be deemed valid if the username and password have been entered correctly. You must not disclose your login details to any third party. We are not liable for any loss arising from your failure to secure your account details.
2.5. Account Dormancy
An account is considered dormant if there has been no player-initiated activity (wager, deposit, or withdrawal) for a period at the casinoâs discretion. We reserve the right to apply an administrative fee or remove any balances from dormant accounts. Bonus funds will be forfeited. Any cash balance can be restored upon request, provided the player successfully passes security verification.
2.6. Account Suspension and Closure
We reserve the right to suspend or close a playerâs account at our sole discretion, without prior notice or reason. Such reasons may include, but are not limited to, fraudulent activity, breach of these Terms, or any unauthorized use of the account. In such cases, any account balances may be confiscated. If you wish to close your account, you must contact our Support Centre.
3. Verification Procedures
3.1. Required Documents
As a licensed and regulated entity, Cosmo Casino is required by law to verify the identity and age of our players. We reserve the right to ask for verification documents at any time, particularly following deposits or prior to executing a withdrawal. This process is crucial for preventing fraud and underage gambling. Required documents may include, but are not limited to:
- A clear copy of a valid government-issued photo ID (Passport, Driverâs License, or National ID Card).
- A copy of a recent utility bill or bank statement (no older than 3 months) to confirm your address.
- Proof of ownership of the financial methods used (e.g., a copy of the credit/debit card, or a screenshot of your e-wallet account).
We may require these documents to be certified by a qualified professional.
3.2. Failure to Verify
If we are unable to satisfactorily complete the verification process, we may suspend your account, void any winnings, and/or return any remaining cash balance, subject to regulatory obligations. Withdrawals will not be processed until verification has been successfully completed.
3.3. Age Verification
Casino play is strictly forbidden for anyone under the age of 19 or the legal age of majority in their jurisdiction, whichever is greater. Any player found to be underage will have their account closed, all bets voided, and any winnings forfeited.
4. Payment and Financial Rules
4.1. Deposits
The Player is responsible for ensuring all deposited funds are legitimately obtained and that there are sufficient funds in the financial account used. We reserve the right to reject deposits and void any associated winnings if transactions are charged back, disputed, or otherwise unpaid. The transfer of funds between player accounts is strictly prohibited.
4.2. Withdrawals
Winnings are credited to the playerâs casino account. To withdraw funds, you must make a request from the banking section of the casino. Withdrawn funds will be held in a pending state for 48 hours, during which you may reverse the withdrawal. After this period, the withdrawal will be processed on the following business day.
4.3. Withdrawal Limits & Processing
Withdrawals are subject to minimum and maximum limits, which may vary by method and jurisdiction. We reserve the right to pay out winnings in instalments. For example, a player who wins a sum substantially larger than their total deposits may be paid in weekly instalments of up to $4,000. Processing times vary by method after the pending period:
- e-Wallets: 1-3 business days
- Credit/Debit Cards: 3-5 business days
- Direct Bank Transfer: 6-10 business days
4.4. Fees
We do not typically charge fees for deposits or withdrawals. However, Direct Bank Transfer (DBT) withdrawals incur a fee ($50 for amounts under 3000 units, $100 for amounts over 3000 units). Additionally, your financial institution or payment processor may impose its own fees, for which we are not liable.
4.5. Currency Exchange
All transactions are processed in the currency you selected for your account. If a transaction requires a currency conversion, it will be subject to the average daily interbank market rate plus a conversion fee of 2.5%.
4.6. Prohibited Actions
Utilising our systems to facilitate arbitrage through currency exchange transactions is strictly prohibited. Any gains from such activity will be forfeited. Depositing funds from a financial account not registered in your own name is also forbidden and may result in account suspension.
5. Bonuses and Promotions
5.1. General Promotion Terms
All promotions can be claimed only once per person, household, device, IP address, or financial account. Promotions cannot be used in combination unless otherwise stated. Any winnings associated with a bonus claimed more than once will be confiscated. Promotional bonuses that remain unused for more than 60 days may be forfeited.
5.2. Sign Up Offer
To be eligible for the welcome offer, you must be a new player and make a minimum first deposit of $10. The 150 chances are credited as free spins on a designated game. Winnings from these spins are credited as bonus funds and are subject to wagering requirements. This promotion must be claimed within 7 days of registration.
5.3. Wagering Requirements
A wagering requirement (or âplay-throughâ) is the amount you must bet before bonus funds are converted to cash.
- The first and second deposit bonuses are subject to a 200x wagering requirement.
- All subsequent bonuses (from the third deposit onwards) are subject to a 30x wagering requirement.
Different games contribute different percentages towards meeting these requirements: - Slots and Parlor Games: 100%
- Table Poker, Casino War, Sic Bo: 50%
- Most Blackjack, Craps, Baccarat: 10%
- Most Video Poker, Roulette: 2%
- All Aces Video Poker: 0%
Doubling up on any game does not count towards wagering requirements.
5.4. Bonus and Cash Accounts
A playerâs total balance consists of a Cash Account and a Bonus Account. You may withdraw from your Cash Account at any time, but doing so will forfeit any remaining balance in your Bonus Account if the wagering requirements for the first two bonuses have not been met. For wagers made from the third deposit onwards, bets are first deducted from the Cash Account. If the Cash Account is empty, bets are deducted from the Bonus Account.
5.5. Irregular Play
We reserve the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to:
- Placing single bets equal to or in excess of 25% of the bonus amount before wagering is complete.
- Using the double-up feature to systematically increase bet values.
- Placing even-money, zero-margin, or hedge bets.
- Using bonus funds to build up value in a gameâs feature and then cashing it out after the bonus has been cleared.
6. Casino Operations and Gameplay
6.1. Software and Systems
By using our services, you agree not to reproduce, modify, or interfere with any of our software or intellectual property.
6.2. Use of Bots and Prohibited Software
The use and abuse of bugs or malicious software on our platform is illegal. The use of any software or hardware to influence game outcomes, including but not limited to bots or artificial intelligence, is strictly forbidden. Any funds acquired in this manner will be confiscated, and the account will be closed.
6.3. Malfunctions and Interruptions
We accept no liability for damages or losses arising from connection issues, system errors, data corruption, or other technical malfunctions. In the event of a casino system malfunction, all wagers are void. Winnings obtained as a result of a hardware or software error will be voided.
6.4. Wager Validity
Wagers are only valid if accepted by our server and a bet confirmation has been received by you. Until acceptance, no communication from you shall be binding on us. We reserve the right to refuse or limit any wager at our sole discretion.
7. Responsible Gaming
7.1. Our Policy
We are committed to promoting responsible gaming. Gambling should be an enjoyable form of entertainment. We provide tools and resources to help players stay in control of their habits.
7.2. Player Tools
We offer several tools to help you manage your play, including:
- Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
- Cooling-Off Periods: Take a short break from gaming, from 24 hours to 6 weeks.
- Self-Exclusion: Block access to your account for a period of 6 months or longer.
To activate any of these tools, please contact our support team.
7.3. Support Organizations
If you are worried about your gambling, we encourage you to seek professional help from organizations like Gamblers Anonymous.
8. Support, Disputes, and Complaints
8.1. Contacting Support
Our Support Centre is available 24/7 to handle all questions, disputes, and complaints. You can contact us via Live Chat or by email at [email protected].
8.2. Dispute Resolution
Should any dispute arise, please contact us with the details of your issue. If we are unable to settle the dispute to your satisfaction, we will refer the matter to our designated Alternative Dispute Resolution (ADR) entity, whose decision will be final.
9. Privacy Policy
9.1. Data Collection
We may collect and process personal details that identify you, such as your name, address, date of birth, gender, and contact information (email, phone number).
9.2. Data Processing
Any personal data we receive is processed in accordance with your rights, obtained for lawful purposes, and kept in a secure manner. Data may be used for marketing purposes on an opt-out basis.
9.3. Information Disclosure
We will disclose personal data when ordered to do so by a governing authority or under any legal provision. For fraud detection and control purposes, we may transfer your data to third parties. We reserve the right to disclose data to relevant recipients if we have reasonable grounds to suspect irregularities involving your account.
9.4. Cookies
Our website uses cookies for purposes such as identifying your preferred language, analyzing website traffic, and operating the games.
10. Final Provisions
10.1. Limitation of Liability
Cosmo Casino shall not be liable for any direct, indirect, incidental, or consequential damages or losses arising from your use of our services. Our liability is limited to the fullest extent permitted by applicable law.
10.2. Entire Agreement
These Terms and Conditions and the documents referred to within constitute the entire agreement between you and the Casino and supersede all prior communications and proposals, whether electronic, oral, or written.